1. Digital Goods Policy
Because our products are digital software downloads (source code), they are deemed “used” after download or opening. Therefore, generally, all sales are final, and we do not offer refunds, returns, or exchanges.
2. Eligibility for Refunds
We acknowledge that mistakes happen. We may offer a refund under the following specific circumstances:
- Technical Faults: The source code is broken, has fatal errors, or does not function as demonstrated in the “Demo” link, and our support team cannot fix the issue within 72 hours.
- Misrepresentation: The product description was materially inaccurate.
3. Non-Qualifying Reasons
We will not grant refunds for the following situations:
- Change of Mind: You decided you no longer need the game after purchasing.
- Lack of Skill: You do not have the necessary technical skills (HTML/JS) to edit the code.
- Wrong Purchase: You bought the wrong item by mistake and downloaded it.
4. How to Request a Refund
To request a refund, please contact us at [email protected] with your Order ID and a detailed description of the issue.